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Ms. Carol Roberts, Executive Director
The Association supports and promotes the role of government agencies at the state/provincial, territorial and national levels responsible for ensuring an honest, safe, informed marketplace, and promoting consumer and business responsibility in a competitive economy. The mission of the Association is to:
- Represent the interests of member agencies on emerging public policy and legislative developments with particular, but not exclusive, emphasis on issues affecting consumers in the marketplace.
- Promote and initiate intergovernmental activities which enhance marketplace fairness, harmonize consumer standards towards high and effective levels, increase the efficiency and effectiveness of member agencies, and reduce barriers to cross-jurisdictional enforcement of Lemon laws. Lemon law means legislation designed to protect the rights of consumers who buy or lease motor vehicles or other consumer products by:
- establishing warranty rights and a warranty rights coverage period;
- specifying a reasonable number of attempts that the warrantor has to conform the product to the warranty within a specified time period; and,
- providing that the warrantor must refund the consumer's money or provide a replacement product if the warrantor cannot conform the product to the warranty within a reasonable number of attempts.
- Demonstrate the value of government Lemon Law Administration agencies in an ever-changing marketplace to legislators, the public, media, businesses and consumer advocacy organizations.
- Cooperate with the private sector and other associations on projects which further the goals of the Association and its members.
- Provide members with opportunities to exchange information on marketplace, policy, legislative and enforcement issues as well as on new developments.
- Develop, promote and support effective Lemon Law legislation.
- Educate the public on the functions of the Association.
Section 1. Full Members
Full membership in the Association shall be available to agencies, divisions, or branch offices of agencies whose responsibilities fall within the scope of at least three of the following motor vehicle/lemon law activities:
Full membership shall be divided into two categories as follows:
This category includes agencies at state, provincial, territorial or equivalent levels of government.
This category includes agencies at the federal or national level of government, or a program established by a legislative body or by contract with a governmental entity.
Each member shall designate a high ranking representative of the agency to exercise the membership rights. Members may at their discretion change their designated representative.
Eligibility of prospective voting members and their designated representatives shall be determined by a credentials committee, subject to ratification by the Executive Board.
Section 2. Associate Members
Associate membership shall be available to the following categories: Individual, Educational and Student.
- Individual Associate membership is open to additional employees at the same location of the agency that is a Full member.
- Educational Associate membership is open to non-profit institutions of higher learning which have educational programs that meet any of the activity criteria for Full membership.
- Student Associate membership is open to students enrolled in a degree-granting program which meets any of the activity criteria for Full membership.